Return, Refund & Cancellation Policy

1. Order Cancellation by Customer

Customers may request cancellation of an order before the order is dispatched.

To request cancellation, please contact our customer support team as soon as possible and provide:

• Order number
• Customer name
• Registered mobile number
• Email address
• Reason for cancellation

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may be required to follow the applicable return procedure.

If a cancellation request is accepted before dispatch and payment has already been received, the eligible refund will be processed according to this policy.

2. Cancellation by HORIZON INDIA

We reserve the right to cancel an order in circumstances including:

• Product being unavailable
• Incorrect product or pricing information
• Technical or system error
• Suspected fraudulent or unauthorized transaction
• Incorrect or incomplete customer information
• Delivery not being available to the provided location
• Violation of our Terms & Conditions
• Other legitimate business or legal reasons

If we cancel an order after receiving payment, the applicable amount will be refunded to the customer through the appropriate payment method.

3. Return Eligibility

A customer may request a return or replacement where the product received is eligible under our return conditions. Eligible reasons may include:

• Wrong product received
• Damaged product received
• Missing product or missing item
• Manufacturing defect
• Product materially different from the product description
• Other genuine product-related issues accepted by HORIZON INDIA

The product must generally be unused and returned in its original condition, along with the original packaging, tags, accessories, invoices, and other items supplied with the order, where applicable.

Certain products may not be eligible for return due to their nature, hygiene considerations, safety requirements, or other applicable restrictions.

The applicable return eligibility will be communicated on the relevant product page or at the time of purchase wherever applicable.

4. Damaged or Incorrect Product

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible after delivery.

Customers may be requested to provide:

• Order number
• Photographs of the product
• Photographs of the packaging
• Short video, where required
• Description of the issue

This information may be used to verify the issue and determine whether a replacement, return, or refund is applicable.

5. Return Request Process

To request a return or replacement, contact:

Email: info@hiretailmart.biz
Phone: +91-1764-511366

Please include your order number and details of the issue.

After receiving the request, our customer support team may review the order and product information.

If the request is approved, we will provide the applicable return instructions.

Customers should not send products to an address other than the return address/instructions provided by our customer support team.

6. Product Condition for Return

Unless otherwise approved by us, returned products should be:

• Unused
• In their original condition
• In the original packaging
• Accompanied by applicable tags and accessories
• Accompanied by the invoice/order information where available

Products that have been used, altered, damaged after delivery, or returned without required accessories may not qualify for a return or refund.

7. Return Shipping

For an approved return caused by our error, such as receiving a wrong or damaged product, HORIZON INDIA may arrange or bear the applicable return shipping cost, subject to verification.

For other approved returns, applicable shipping or return charges may be deducted from the refund where clearly disclosed and permitted under applicable law.

8. Refund Eligibility

A refund may be issued where:

• An eligible order is cancelled before dispatch.
• We cancel an order after receiving payment.
• A returned product is approved for refund.
• A product cannot be replaced where replacement has been approved.
• A payment has been successfully received but the corresponding order cannot be fulfilled.
• Another refund is required under applicable law.

Refund eligibility is subject to verification of the order, payment, cancellation, and return conditions.

9. Refund Processing

Once a refund is approved, we will initiate the refund through the applicable payment method or payment service provider.

For online payments, the refund may be processed to the original payment method used for the transaction, wherever supported by the payment service provider.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

We will not intentionally delay an eligible refund after it has been approved and initiated.

10. Refund for Failed or Unsuccessful Transactions

If your bank account or payment method has been debited but the order is not successfully created or confirmed, please contact us with:

• Transaction reference number
• Order number, if available
• Transaction date
• Amount paid
• Registered mobile number

We will verify the payment status with the relevant payment service provider and take appropriate action.

Where the payment has been successfully received by us but the order was not created or cannot be fulfilled, the applicable amount will be refunded.

11. Replacement

Where appropriate, we may offer a replacement instead of a refund. Replacement will depend on:

• Product availability
• Verification of the reported issue
• Return of the original product, where applicable
• Delivery service availability

If a replacement product is unavailable, an eligible refund may be provided instead.

12. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including products that:

• Are specifically identified as non-returnable on the product page.
• Have been used or altered by the customer.
• Are damaged after delivery due to customer handling.
• Are returned without required accessories or original packaging where such items are necessary.
• Cannot be returned due to applicable hygiene, safety, or legal restrictions.

The applicable return conditions will be communicated to customers where relevant.

13. Exchange Policy

Where exchange is offered for a particular product, the exchange will be subject to:

• Product availability
• Applicable return conditions
• Product size/color availability
• Verification of the returned product

If the requested replacement is unavailable, an alternative resolution may be offered where applicable.

14. Promotional and Discounted Orders

Products purchased under promotional offers, discounts, bundles, or special campaigns may be subject to specific return or refund conditions.

Any special conditions applicable to a particular offer will be communicated at the time of purchase.

15. No Cash Refund

Where applicable, refunds for online transactions will normally be processed through the original payment method or another appropriate electronic method.

Cash refunds will not normally be provided for online transactions unless required or permitted under applicable circumstances.

16. Refund and Return Fraud

We reserve the right to investigate suspected fraudulent or abusive return/refund activity. This may include:

• Repeated false damage claims
• False delivery claims
• Returning a different product
• Manipulating or removing product identifiers
• Unauthorized payment or refund requests
• Abuse of promotional or return policies

Where fraudulent activity is reasonably suspected, we may reject the request and take appropriate action permitted by law.

17. Customer Support

For cancellation, return, replacement, or refund assistance, please contact:

18. Policy Updates

We may update this Return, Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.