Shipping & Delivery Policy

1. Order Processing

Orders are processed after successful confirmation of payment and order details.

Orders are normally processed within 1–2 business days, subject to product availability and verification.

Orders placed on Sundays or public holidays may be processed on the next business day.

Customers may receive an order confirmation through the contact information provided during checkout.

2. Delivery Time

The estimated delivery time is generally 4–7 business days after dispatch.

Actual delivery time may vary depending on:

• Delivery location
• PIN code serviceability
• Product availability
• Courier/logistics partner
• Weather conditions
• Public holidays
• Local restrictions
• Transportation or operational delays
• Other circumstances beyond our reasonable control

The estimated delivery period is not a guaranteed delivery date.

3. Delivery Locations

We currently accept orders for delivery to serviceable locations within India.

Delivery availability depends on the serviceability of the PIN code provided during checkout.

If a particular location is not serviceable, the order may not be accepted or may be cancelled with an applicable refund where payment has already been received.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed to the customer during the checkout process before the order is submitted for payment.

Shipping charges may vary depending on:

• Delivery location
• Order value
• Product weight or dimensions
• Promotional offers
• Delivery service selected

Any applicable shipping charge will be clearly communicated before order confirmation.

5. Courier and Logistics Partners

Orders may be delivered through established courier and logistics service providers.

Depending on the delivery location and availability, we may use courier partners such as:

• Delhivery
• Blue Dart
• Other authorized logistics partners

The courier partner may vary from one order to another.

6. Order Tracking

Where tracking information is available, customers may receive shipment tracking details after the order has been dispatched.

Customers can use the tracking information provided by us or the applicable courier partner to check shipment status.

Tracking information may take some time to become active after dispatch.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

The address should include, where applicable:

• Full name
• House/Flat number
• Building/Street
• Locality
• City
• State
• PIN code
• Contact mobile number

HORIZON INDIA is not responsible for delivery delays or failed delivery caused by incorrect, incomplete, or inaccurate address information provided by the customer.

8. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its applicable delivery procedures.

Customers should ensure that someone is available at the delivery address to receive the shipment.

If the customer is unavailable, provides an incorrect address, refuses delivery, or does not respond to the courier's delivery attempts, the shipment may be returned to the sender.

9. Returned to Origin (RTO)

An order may be returned to our facility if delivery cannot be completed because of circumstances such as:

• Incorrect or incomplete address
• Customer unavailable after delivery attempts
• Customer refusal to accept the package
• Incorrect contact information
• PIN code/serviceability issues
• Other courier-related delivery failures

If an order is returned to origin, the customer should contact our support team regarding the applicable next steps.

Any refund, re-shipment, or applicable shipping charges will be handled according to the circumstances of the order and our Return, Refund & Cancellation Policy.

10. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated delivery period, delays may occasionally occur.

Possible reasons include:

• Courier delays
• Weather conditions
• Transportation disruptions
• High order volumes
• Public holidays
• Government restrictions
• Natural disasters
• Technical or operational issues
• Other circumstances outside our reasonable control

Customers may contact our support team if an order appears to be significantly delayed.

11. Damaged Package at Delivery

Customers are advised to check the external condition of the package at the time of delivery.

If the package appears seriously damaged or tampered with, the customer should, where possible:

• Record photographs or video of the package.
• Note the condition of the package.
• Contact our customer support team as soon as reasonably possible.

If the product inside is damaged, the customer should contact us according to our Return, Refund & Cancellation Policy.

12. Wrong or Missing Product

If you receive:

• A wrong product
• A missing product
• An incomplete order
• A product different from the ordered item

please contact us as soon as reasonably possible.

Please provide the order number and, where requested, photographs or other information necessary to verify the issue.

After verification, we may provide an appropriate solution such as replacement, return, or refund, subject to our applicable policies.

13. Product Availability

Orders are subject to product availability.

If a product becomes unavailable after an order has been placed and we are unable to fulfil the order, we may cancel the affected order and provide an applicable refund where payment has already been received.

14. Multiple Products in One Order

Where an order contains multiple products, the products may be shipped together or separately depending on product availability, warehouse processing, packaging requirements, and logistics arrangements.

Where applicable, separate shipments may have separate tracking information.

15. Contact for Shipping Assistance

For questions regarding order dispatch, delivery, tracking, or shipping issues, please contact:

16. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery arrangements, logistics partners, business practices, or applicable legal requirements.

The latest version will always be published on this page with the updated "Last Updated" date.