Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when you use our website or purchase our products. This may include:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• City, State and PIN code
• Product order details
• Payment and transaction information
• Customer support and communication details
• Information voluntarily provided through contact or enquiry forms

We may also automatically collect limited technical information such as:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Date and time of website access
• Basic website usage information

2. How We Use Your Information

We use the information collected from you for legitimate business purposes, including:

• Processing and fulfilling your orders
• Providing products and services requested by you
• Processing and confirming payments
• Arranging product delivery
• Providing order and shipment updates
• Responding to customer enquiries and support requests
• Processing returns, refunds, replacements, and cancellations
• Preventing fraudulent or unauthorized transactions
• Improving our website, products, and customer experience
• Maintaining business and transaction records
• Complying with applicable laws and legal requirements

We do not use your personal information for purposes unrelated to the services provided by us without an appropriate legal basis or your consent where required.

3. Payment Information

Payments made through our website may be processed through authorized third-party payment service providers.

We do not intentionally store sensitive payment credentials such as your complete debit card number, credit card number, CVV, UPI PIN, or internet banking password on our own servers.

Payment information is handled by the applicable payment service provider in accordance with its security practices and applicable policies.

For payment-related processing, we may receive limited transaction information such as:

• Transaction reference number
• Payment status
• Payment date and time
• Payment amount
• Order reference number

4. Sharing of Information

We may share necessary information with trusted service providers only when required to provide our services or complete your transaction. Such service providers may include:

• Payment gateway and payment processing providers
• Courier and logistics partners
• Website and hosting service providers
• Technology and IT service providers
• Customer support service providers
• Professional, legal, accounting, or compliance service providers

For example, we may provide your name, mobile number, and delivery address to a courier or logistics partner for the purpose of delivering your order.

We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from a competent authority.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience. Cookies may help us:

• Remember user preferences
• Maintain shopping or session information
• Understand website usage
• Improve website performance
• Provide essential website functionality

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Maintain business and accounting records
• Resolve disputes
• Prevent fraud
• Comply with applicable legal, tax, accounting, and regulatory requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, courier services, or other external platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage customers to review the privacy policies of such third parties before providing personal information.

9. Children's Privacy

Our website and services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Your Choices and Requests

You may contact us regarding your personal information if you wish to:

• Request information about the personal data we hold about you
• Request correction of inaccurate information
• Request updating of your contact information
• Raise a concern regarding the use of your personal information
• Ask questions about this Privacy Policy

Requests will be handled subject to applicable law and reasonable verification requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically for the latest information about our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We will make reasonable efforts to respond to customer privacy enquiries within a reasonable period.