Terms & Conditions

1. About Our Website

HORIZON INDIA operates an online retail platform through which customers can browse and purchase products offered on our website.

The products displayed on the website may include fashion, lifestyle, personal care, accessories, and other products made available for purchase from time to time.

We reserve the right to add, modify, discontinue, or update products and services available through the website.

2. Eligibility

By using this website and placing an order, you confirm that:

• The information provided by you is accurate and complete.
• You are legally capable of entering into a transaction under applicable law.
• You will use the website only for lawful purposes.
• You will not use the website for fraudulent, unauthorized, or unlawful activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other information displayed on the website are accurate. However:

• Product colors may appear slightly different depending on your device or screen settings.
• Product dimensions may have reasonable manufacturing variations.
• Product images are provided for product representation.
• Product availability may change without prior notice.
• We may correct any accidental errors in product information or pricing.

If a significant error is identified after an order has been placed, we may contact the customer before processing the order.

4. Product Prices

All product prices displayed on the website are in Indian Rupees (INR).

Applicable taxes, shipping charges, discounts, or other charges, where applicable, will be displayed during the ordering process.

We reserve the right to change product prices at any time. Such changes will not affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.

5. Placing an Order

To place an order, customers may be required to provide accurate information such as:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• PIN code
• Other information required for order processing and delivery

You are responsible for ensuring that the information submitted during checkout is accurate.

We are not responsible for delivery problems caused by incorrect or incomplete customer information.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided by you. An order confirmation indicates that we have received your order request.

We reserve the right to cancel or decline an order in circumstances including:

• Product unavailability
• Incorrect product or pricing information
• Suspected fraudulent activity
• Incorrect customer information
• Delivery restrictions
• Technical or system errors
• Violation of these Terms & Conditions
• Any other legitimate business or legal reason

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Return, Refund & Cancellation Policy.

7. Payment

Customers may pay for their orders using the payment methods made available on the website.

Online payments may be processed through authorized third-party payment gateway/payment service providers. Payment information is transmitted through the applicable payment service provider's secure payment infrastructure.

We do not intentionally store sensitive payment credentials such as complete card numbers, CVV numbers, UPI PINs, or internet banking passwords on our own servers.

An order will normally be processed after successful confirmation of payment.

8. Payment Failure

If a payment attempt fails, is declined, or remains incomplete, the order may not be processed.

If your bank account or payment method has been debited but the order is not successfully created or confirmed, please contact our customer support team with the relevant transaction details.

We will verify the transaction status and take appropriate action.

9. Shipping and Delivery

Products will be shipped to the delivery address provided by the customer during checkout.

Estimated delivery times may vary depending on:

• Delivery location
• Product availability
• Courier/logistics service
• Weather conditions
• Public holidays
• Operational circumstances
• Other circumstances beyond our reasonable control

For detailed information about shipping and delivery, please refer to our Shipping & Delivery Policy.

10. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched, subject to our cancellation process.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

For detailed cancellation and refund conditions, please refer to our Return, Refund & Cancellation Policy.

11. Returns, Replacements and Refunds

Returns, replacements, and refunds are subject to the conditions described in our Return, Refund & Cancellation Policy.

Customers should inspect delivered products and report eligible issues such as:

• Wrong product
• Damaged product
• Missing product
• Manufacturing defect
• Other eligible product-related issues

within the applicable period specified in our return policy.

We may request photographs, videos, order details, or other information necessary to verify a return or replacement request.

12. Customer Responsibilities

Customers agree to:

• Provide accurate information during registration and checkout.
• Use valid payment methods belonging to them or for which they are authorized to make payment.
• Provide a correct and complete delivery address.
• Keep order information and transaction details secure.
• Use the website only for lawful purposes.
• Not attempt to interfere with website functionality or security.
• Not use the website for fraudulent transactions.
• Not submit false or misleading claims relating to orders, returns, refunds, or payments.

13. Fraud Prevention

We reserve the right to review, hold, reject, or cancel transactions where we reasonably suspect:

• Fraudulent activity
• Unauthorized payment
• Multiple suspicious orders
• Misuse of promotional offers
• False customer information
• Abuse of return/refund processes
• Other activities that may cause financial or operational risk

Where required, we may cooperate with payment service providers, logistics partners, financial institutions, or competent authorities in relation to suspected fraudulent or unlawful activity.

14. Website Content and Intellectual Property

All content available on the website, including but not limited to:

• Text
• Product descriptions
• Photographs
• Graphics
• Logos
• Website design
• Layout
• Software
• Branding
• Other materials

is owned by or licensed to HORIZON INDIA or its respective content providers and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

15. User Reviews and Communications

If the website allows customers to submit reviews, feedback, comments, photographs, or other content, the customer must ensure that such content:

• Is accurate and genuine.
• Does not violate any law.
• Does not infringe another person's intellectual property or privacy rights.
• Does not contain offensive, abusive, defamatory, fraudulent, or misleading material.
• Does not contain malicious software or harmful code.

We reserve the right to remove content that violates these requirements or applicable law.

16. Third-Party Services

Our website may use third-party services such as:

• Payment gateways
• Courier and logistics providers
• Hosting providers
• Technology providers
• Analytics or communication services

Use of such third-party services may be subject to their respective terms and policies.

We are not responsible for independent policies or service interruptions caused by third-party providers, except to the extent required by applicable law.

17. Website Availability

We make reasonable efforts to keep our website available and functional. However, temporary interruptions may occur because of:

• Maintenance
• Server issues
• Network problems
• Software updates
• Security incidents
• Technical failures
• Circumstances beyond our reasonable control

We do not guarantee that the website will always be available without interruption or error.

18. Limitation of Liability

To the extent permitted by applicable law, HORIZON INDIA shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control. Such circumstances may include:

• Natural disasters
• Floods
• Fire
• Epidemics or pandemics
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or telecommunications failures
• War or civil disturbances
• Other events beyond reasonable control

20. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect and use personal information.

Please review our Privacy Policy before using the website or placing an order.

21. Modification of Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, products, website, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising from the use of the website or purchase of products shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the registered/principal place of business of HORIZONINDIARETAIL MART MARKETING (OPC).

23. Customer Support

For questions regarding orders, products, payments, returns, refunds, shipping, or these Terms & Conditions, please contact us.